commitment

our COVID-19 RESPONSE

 

The Nature Inn and Staff are excited to have reopened and are delighted to be welcoming back our amazing guests. We’ve been able to retain our same staff and the team has been hard at work developing and implementing the steps, precautions and procedures that will ensure your comfort and safety.  We want you to have confidence in your getaway with us. To focus on making memories, rather than be burdened by concerns and worries. To that end, we feel it’s important to give you as much information as possible about the things we are doing to ensure your safety.

The links below detail the precautions that we’re taking to ensure a safe reopening. They take into account industry “best practices” and adhere to guidance being provided by the Centers for Disease Control (CDC), World Health Organization (WHO), the Governor’s Office and the PA Department of Health. Our Innkeeper, Charlie Brooks, is onsite daily and serves as the property’s Pandemic Safety Officer. He is available to discuss our COVID-19 initiatives and protocols and to answer any of your questions.
 
In turn, we ask for your patience as we are all in this together, learning to navigate the uncharted territory that is the mid-COVID-19 recovery phase. We ask for personal responsibility and that if you are presenting COVID-19, cold or flu-like symptoms, or have a compromised immune system, that you consider rescheduling your upcoming vacation with us. We also ask that you follow the recommended federal, state and local guidelines for self-protection. By taking care of yourself, you will take care of others.
 

Guest Expectations


  • While we won’t be conducting wellness screenings of arriving guests, we do ask that per CDC guidelines you refrain from travel if presenting COVID-19, cold or flu like symptoms, or have a compromised immune system
  • All guests are required to supply their own masks and wear them in public areas outside of their guest room
  • Take advantage of the hand sanitizing stations available in our public areas
  • Communicate with us. Ask questions and let us know if you have concerns so that we can address them.




What You Can Expect From Our Staff


All Nature Inn staff members have undergone COVID Safety & Sanitation Protocol Training before guest arrive on site.

  • Upon entering the building, each employee will complete a health check including a temperature self-screen using a touchless thermometer. Employees registering a temperature at or above 100.4 will not be permitted to work their shift and will be encouraged to seek guidance and care based on recommendations from their primary care provider
  • Employees will receive their regular pay for missed shifts if they opt to stay home rather than report to work when they or someone in their household are ill, symptomatic, running a fever or otherwise at risk of infecting others
  • All employees will wear masks for the entirety of their shift
  • Appropriate Personal Protective Equipment (PPE) will be provided and worn by all employees based on their role and responsibilities and in adherence with federal, state or local regulations and guidance
  • Employees will practice proper and frequent handwashing to help combat the spread of viruses
  • Work shifts and breaks will be scheduled in such a way as to complement our overall strategy of providing time and space gaps between departments and staff members to the extent possible




Guest Registration


We want to assure you that we have created a clean and seamless process for everyone that relies on social distancing while limiting physical interactions.

  • Touch free methods of payment are available and encouraged, but we are also accepting cash payments when necessary
  • Luggage carts will be available and sanitized regularly. We’re also providing self-service disinfectant, paper supplies and disposable gloves in our foyer as an added precaution for your use during loading and unloading
  • All guest room key cards are sanitized prior to being presented to guests at check-in
  • Please limit check-in to one party or family member while maintaining proper social distancing within our lobby and at the registration desk
  • Contactless check-out is available for all guests by simply leaving your key cards in your room upon departure




Social Distancing


  • Plexiglass shields have been installed at all transactional locations including the Front Desk and lobby food & beverage pickup station
  • All guests are asked to practice proper social distancing while in public areas, on the covered porches, while using the patio & grills and around the fire pit
  • Give employees handling your TOGO and/or delivered food ample space to complete and present your meal as well as the opportunity to step back before you pick up the items




Cleaning & Disinfecting | Guest Rooms


Guest rooms are our highest priority. You will be spending a lot of time there and we are committed to providing you a safe, clean and sanitary room to relax and rejuvenate in.

  • Guest rooms, including all high touch surfaces, will be thoroughly sanitized between guests using hospital grade disinfectants that adhere to CDC and EPA guidelines
  • In effort to not enter an occupied guest room, traditional stay over service will not be offered during the current phase of the reopening.
  • We’ve reduced, or eliminated, guest room amenities which are difficult to properly disinfect. Currently, pads, pens, postcards, binoculars & field guides are available at the front desk
  • Single use, individually wrapped drinking cups, condiment, supplies and amenities will be provided
  • When occupancy permits, guestrooms will remain vacant for at least 24 hours between guest stays




Cleaning & Disinfecting | Public Spaces


  • Continuous cleaning & disinfecting of all public areas & high touch point surfaces including: luggage carts, doors, counter-tops, restrooms, furniture, elevators, card-readers, grills, trash receptacles & stair handrails.
  • Self-service sanitation supplies will be available throughout the property for guest use during their stay.




Guest Dining & Food Service


Our chef is ServSafe certified. This is a national program that teaches safe-food preparation and handling. Chef oversees all food handling and production to make sure we are always exceeding all PA Department of Agriculture guidelines.

  • Breakfast will be served "Take-out Style" for lobby pick-up or room delivery. As guests check-in they will fill out menus, choosing what breakfast options they would like the following morning as well as the time they would like it prepared. We will take care of the rest from there!
  • In addition to our complimentary breakfast and a la carte boxed lunch options, we have expanded our onsite dining options to include chef-prepared grill kits and Friday & Saturday night take-out specials.
  • Disposable, single use packaging, supplies and condiments will be utilized whenever possible
  • Room service carts will be sanitized after each use
  • Exterior patio and grill areas are open, cleaned and disinfected regularly and are equipped with self-service sanitation supplies for added safety
LEARN MORE>




Housekeeping


There will be limited housekeeping services during your stay in order to minimize contact between guests and staff members. We have created a simple and reliable solution to ensure all of your needs are attended to.

  • Currently, Housekeeping is not offering traditional stayover service
  • We will make available a “Housekeeping Checklist” for guests to request items they would like refreshed during their stay. Those door hanger lists should be left on your door for housekeeping to fulfil between 11AM & 2PM.
  • Bags will be provided for each room for soiled linens, towels or trash and should be left outside your door for housekeeping to collect.
  • Industry “best practices” cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to top 10 high-touch areas including television remote controls, door handles, furniture, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
  • Extra pillow and blanket sets usually stored in the guest room closets have been removed and are available upon guest request.




Meetings & Events


As a green county, the following bullet points were provided to us by the PA Department of Agriculture and DCNR officials in regards to our event operations:

  • Indoor events and gatherings of more than 25 persons are prohibited.
  • Event guests would be required to wear face masks anytime they are not seated at their table actively eating, this would include during the ceremony, dancing, etc
  • There are no restrictions on self-service operations (buffets, salad stations, etc.) in the GREEN Increased cleaning and sanitizing of high touch services remains in place.
  • There are no specific guidelines at this time for catering operations; however, there are occupancy limits of <25%, servers should not touch items on the table while patrons are seated, dedicated staff should remove items from the table, no more than 10 people at a table (unless family in same household, no shared tables, and 6-feet between tables) which will significantly impact operations.
Given the restrictions above, we have designed a suggested event plan for our event customers to consider if they choose to keep the originally planned date to ensure the safety of your guests. The bullet points below explain what all events at the inn would be adjusted to in order to follow the provided guidelines we have been given, only if restrictions and guidelines are not reduced a few days or more prior to your event date:
  • The maximum number of guests permitted in the Great Room event space would be 15 or less. Great Room events can also utilize the adjacent covered porch area that will seat an additional 12 guests, although the guests are unable to congregate in the other area. The Library event space maximum number of guests permitted would be 5 or less.
    • Our event coordinator will work with events larger than 15 guests to creatively utilize all available space to ensure safety restrictions are being followed while still delivering your ideal event!

  • Event guests would need to be assigned to a specific seat/table for the event
  • Your event guests would be required to wear face masks throughout the event when they are not seated at their assigned table and eating

    • We will have a supply of disposable face masks available that will be provided to any guests who are in any of the above areas or situations without a face covering

Again, I will do everything that I can to adjust away from the above guidelines if our county restrictions are loosened prior to your event day. The above would be the “worst case scenario” and I will work with you every step of the way to make your event as close as possible to what we had originally planned prior to the COVID-19 restrictions.





The Nature Inn at Bald Eagle

201 Warbler Way, Howard, Pennsylvania 16841 | 814.625.2879

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